Congratulations on your appointment and welcome to the team at {Business Name}! We are excited that you have decided to join us and look forward to a long, happy and successful partnership. Our business is primarily about {insert relevant sentence such as delivering exceptional customer service}. You have been hired because we believe you can help us deliver these high customer satisfaction levels. We want to ensure that your interactions with other {Business Name} employees and our customers will reflect the value that {Business Name} places on {insert relevant information such as people, teamwork, bottom-up management and our commitment to superior customer service}.
The purpose of this Manual is to introduce you to the {Business Name}, give you some information about our history, our clients and what we do. You will also find information about your terms and conditions and employment, our expectations around your behaviour and our policies and procedures. This manual should be read in conjunction with your Contract of Employment.
This Manual is by no means an exhaustive guide to your employment with us. It has been developed to act as a resource and reference for you. The policies within this Manual are easily listed and easily accessed via the contents page. This Manual will be updated as required as our business evolves and grows. You will be notified of any changes as they occur. If you have any questions about the content please do not hesitate to contact {Insert Contact Name} on {03 9XXX XXXX}.
<aside> 👉🏾 In this section you should explain how your business started and how it has evolved into the business it is today, don’t be afraid to tell your personal story so that people can buy in to your vision and values. Below is an example to get you started.
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The story of {Business Name} starts in 2008 when Janet Howie and Lucy Smith saw a gap in the SME market for quality Accounting Services. There was a need for more pragmatic, service focused providers who were willing to partner and grow with businesses and take on a role of a trusted business advisor.
Since 2008 {Business Name} now works with over 100 SME’s in Victoria across all industries..
{Business Name} aims to at all times maintain the upmost levels of service for our customers and strives to place itself at the forefront of Business Advisory Services within the Accounting industry.
<aside> 👉🏾 Update to suit.
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At {Business Name} we provide the following products and services to our clients: